We have not received the card of our collaborator


First check the next three steps via your customer web space under "Last orders".


  1. Was there a card order after you have ordered one of our products?
    If not, this means your collaborator has already a card. You can follow on of the process below.
  2. Is the order completed?
  3. Is the order completed since more than 10 days?


If the order has been correctly completed and the card has still not arrived after 10 working days, please follow one of the process below:

  1. Order a new card online via your customer webspace MyEdenred.be.

    Indeed, you can order a new card for your employees via the order button available on the file of your employees via "My company" > "My employees" > "Action" tab.

    Then click on the button "Order a new card".

    If your contract includes that cards have to be sent to your employees' residential address, please always check the delivery address before ordering.



  2. Your employee blocks his/her card

    This can be done by phone (IVR) on 02 702 20 02 or via his personal space MyEdenred. You can refer your employee to this page, where the procedures are explained in detail.
    When the card is blocked, you will receive a replacement order that you have to validate via your MyEdenred employer space.


The card will be unusable. Note that this process is irreversible. The new card will be produced as soon as the payment conditions of your contract are completed and the card will be sent within 10 business days.
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