First check the next three steps via your customer web space under "Last orders".
- Was there a card order after you have ordered one of our products? If not, this means your collaborator has already a card. You can refer your collaborator this FAQ page.
- Is the order completed?
- Is the order completed since more than 10 days?
Is the order correct and the card has still not arrived after 10 working days? Contact our services. We are pleased to help you.