The card of my collaborator is lost or stolen

Procedure for fixed employees

In the event of loss or theft of the card, the employee must block his/ her card

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

The card will be unusable. Note that this process is irreversible. If the card was to be found back, it can not be reactivated.

You as an employer will have to confirm the order for the replacement card via your customer web space  www.MyEdenred.be.

The new card will be produced once the payment terms are met and the card will be sent within the 10 working days.

 

The validity of your electronic vouchers will be extended by 10 working days and the balance available on your account will automatically be linked with the new card.

Procedure for Interim employees or permanent interim workers

In the event of loss or theft of the card, the employee must block his/ her card

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

The card will be unusable. Note that this process is irreversible. If the card was to be found back, it can not be reactivated.

As soon as the card is blocked, your employee must confirm the new card order and the delivery address via his personal web space on www.MyEdenred.be.

Once your employee has confirmed the new card order and the personal details, your employee will receive a payment request with the worth of 1 meal voucher per e-mail.

Your employee must always mention the structured communication during the payment. If she / he does not mention it, makes a mistake introducing it or introduces it as a free communication, the amount will be automatically refunded to the employee and the new Edenred-card will not be produced.

The new card will arrive by mail within 10 working days.

The validity of your electronic vouchers will be extended by 10 working days and the balance available on your account will automatically be linked with the new card.

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