The card of my collaborator is lost or stolen

Procedure for fixed employees

In the event of loss or theft of the card, the employee must block his/ her card

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

The card will be unusable. Note that this process is irreversible. If the card was to be found back, it can not be reactivated.

You as an employer will have to confirm the order for the replacement card via your customer web space  www.MyEdenred.be.

The new card will be produced once the payment terms are met and the card will be sent within the 10 working days.

 

The validity of your electronic vouchers will be extended by 10 working days and the balance available on your account will automatically be linked with the new card.

Procedure for Interim employees or permanent interim workers

In the event of loss or theft of the card, the employee must block his/ her card

There are two ways to proceed:

  1. Online via your Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

The card will be unusable. Note that this process is irreversible. If the card was to be found back, it can not be reactivated.

As soon as the card is blocked, your employee must confirm the new card order and the delivery address via his personal web space on www.MyEdenred.be.

Once your employee has confirmed the new card order and the personal details, your employee will receive a payment request with the worth of 1 meal voucher per e-mail.

Uw medewerker dient bij de betaling steeds de gestructureerde mededeling te gebruiken. Indien deze gestructureerde mededeling niet gebruikt, verkeerdelijk gebruikt of in de vrije mededeling gezet wordt, dan storten wij dit bedrag automatisch terug en zal de nieuwe kaart niet geproduceerd worden.

De nieuwe kaart wordt aangemaakt van zodra wij de betaling geregistreerd hebben en zal binnen de 10 werkdagen verzonden worden naar het thuisadres van uw medewerker.

De geldigheid van de elektronische cheques wordt tevens met 10 werkdagen verlengd en het beschikbare saldo dat op de rekening staat wordt automatisch gelinkt aan de nieuwe kaart.

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