The card of my collaborator is lost or stolen

There are two ways to order a new card:

1. Order a new card online via your customer webspace MyEdenred.be.

   Indeed, you can order a new card for your employees via the order button available on the file of your employees via "My company" > "My employees" > "Action" tab.

   

   Then click on the button "Order a new card".

   

   If your contract provides fo cards to be sent to your employees' residential address, please always check the delivery address before ordering.

   

    

2. Your employee blocks his/her card
   
   This can be done by phone (IVR) on 02/72 20 02 or via his personal space MyEdenred. You can refer your employee to this page, where the procedures are explained in detail.
   When the card is blocked, you will receive a replacement order that you have to validate via your MyEdenred employer space.