The card of my employee is damaged

Procedure for fixed employees

If your employee's card is damaged, the employee must block his/her card.

There are two ways to proceed:

  1. Online via the Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02

The card will then be unusable. Note that this process is irreversible.

As an employer you have to confirm the replacement via your customer webspace www.MyEdenred.be.

The new card will automatically be created as soon as the payment conditions are met and will be sent within 10 working days. 

The validity of the e-vouchers will be extended by 10 working days and the available balance on the account will automatically be linked to the new card. 

Procedure for interim employees

If your employee's card is damaged, the employee must block his/her card. Beware, if as an employer you temporarily suspend the card of your employee , no new card can be ordered

There are two ways to proceed:

  1. Online via the Personal web space MyEdenred.be.
  2. By phone via our interactive voice server, dial 02/702.20.02 - select option 2

The card will then be unusable. Note that this process is irreversible.

Once the card has been blocked, the employee must confirm the order of a new card and the delivery address on their personal webspace on www.MyEdenred.be. Once the new card order en the personal data are confirmed, the employee will receive a payment request with the value of 1 meal voucher.

Your collaborator must always mention the structured communication during the payment. If it isn't mentioned, they make a mistake by introducing it or introduce it as a free communication, the amount will  automatically be refunded to them and the new card will not be produced

The new card will automatically be created as soon as the payment conditions are met and will be sent within 10 working days to the private address of you employee. 

The validity of the e-vouchers will be extended by 10 working days and the available balance on the account will automatically be linked to the new card. 

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