There are two ways to order a new card:
- Order a new card online via your customer webspace MyEdenred.be.
Indeed, you can order a new card for your employees via the order button available on the file of your employees via "My company" > "My employees" > "Action" tab.
Then click on the button "Order a new card".
If your contract provides for cards to be sent to your employees' residential address, please always check the delivery address before ordering.
- Your employee blocks his/her card
This can be done by phone (IVR) on 02/72 20 02 or via his personal space MyEdenred. You can refer your employee to this page, where the procedures are explained in detail.
When the card is blocked, you will receive a replacement order that you have to validate via your MyEdenred employer space.