Information on two-factor authentication

What is two-factor authentication?

Two-factor authentication (or 2FA) is a security method that asks for two distinct elements to verify your identity. On MyEdenred, this means entering your usual login and password, followed by a unique 6-digit security code sent to your e-mail address.

We have introduced this measure to strengthen the security of your data and your transactions. Two-factor authentication considerably reduces the risk of unauthorised access to your account, even if your password has been compromised.

When you log in to MyEdenred:

• Enter your login and password as usual.
• You will then receive a unique 6-digit security code at the e-mail address associated with your account.
• Enter this security code within 60 minutes to log in to your account.

If you've forgotten your password, don't worry. Click on “Forgot your password?”

What should I do if I don't receive the security code by e-mail?

If you do not receive the security code:

• Check your spam or junk mail folder.
• Make sure that the e-mail address associated with your MyEdenred account is correct and up to date.
• If the problem persists, contact our customer service department for help.

Can I deactivate two-factor authentication?

Two-factor authentication is mandatory because it ensures security for everyone and thus cannot be deactivated.

When you log in, you can save your browser to avoid this procedure for 90 days.

If your e-mail address changes, it is important to update your contact details as soon as possible. You can do this by sending a request using the online form with the subject: “Change my data"

We recommend that you make sure you have access to your e-mail account before trying to log in. If you cannot access your e-mails, you will not be able to complete the two-factor authentication process.

Yes, to guarantee maximum security, two-factor authentication will be required every time you log in.

When you log in, you can save your browser to avoid this procedure for 90 days.

You can do this by sending a request using the online form with the subject: “My customer Webspace” 

Two-factor authentication offers additional protection against unauthorised access, so you can manage your transactions and data completely securely. This also helps maintain the trust and integrity of the MyEdenred platform.

You can easily move from one MyEdenred employer spaces to another.
You can also link these areas yourself via your myEdenred employer area.
To find out how, visit : here.