Thomas Gillieaux
Articles
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Information on two-factor authentication
What is two-factor authentication? Two-factor authentication (or 2FA) is a security method that asks for two distinct elements to verify your identity. On MyEdenred, this means entering your usua...
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How can I order Edenred vouchers for my seconded employees in Belgium?
Companies with their registered office outside Belgium may legally grant Belgian fringe benefits to their employees seconded in Belgium, in the same way as Belgian companies. All Edenred benefits a...
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Where is the new Edenred card accepted?
Thanks to its combination with Mastercard technology, the new Edenred card is accepted in the Mastercard network, in addition to the Edenred network. This means tens of thousands of shops can now a...
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How do you receive the new Edenred card?
There’s no need to order it, we automatically detect the number of cards to be added to your order. There are two scenarios: Not yet a customer of one of our digital solutions? Your employees w...
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When are the vouchers loaded on the cards
The vouchers are loaded onto your employees' Edenred cards according to the loading time specified in your contract. New! The loading deadline no longer takes into account working and non-working d...
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Why mobile payments with the Edenred card are sometimes refused by merchants?
Some shops and supermarkets have decided to no longer accept mobile payments with the Edenred card. In this case, your employees must use their Edenred card and insert it in the terminal or try a c...
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How soon will the new cards be distributed for use?
The first red Edenred cards were put into circulation in the end of June. Your employees will automatically receive their new cards when their current card naturally expires. No action is required ...
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Do I have to sign a new contract to receive the new card?
No, the new card simply replaces the old card. Nothing therefore changes from a contractual point of view as an employer, just that you offer your employees the best card user experience on the mar...
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How will my employees be informed of this new feature?
We do everything to relieve your HR department’s workload and proactively inform your employees: they receive an explanatory letter at the same time as their new card, with a QR code that has all t...