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Jeremy Schepens

  • Total activity 84
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Activity overview

Latest activity by Jeremy Schepens
  • Jeremy Schepens created an article,

    My online order was interrupted

    Did you interrupt your order before confirming it? In that case, you can find it in ‘my pending orders’ on the home page. You have two choices: Cancel the order, via the ‘trash’ button Continue an...

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  • Jeremy Schepens created an article,

    View the vouchers ordered for each beneficiary

    You can easily view the top-ups that you have ordered for each beneficiary on the employee record. To do so, go to "My company" > "My employees". Then click on the "Action" tab to enter your employ...

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    • 1 follower
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  • Jeremy Schepens created an article,

    How do I track my orders?

    To track your orders, you can find them easily via the "orders"tab > "Most recent orders". You will find the following information there: The order status The top-up date The documents relating to...

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    • 1 follower
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  • Jeremy Schepens created an article,

    How can I grant the Corona Bonus to my employees?

    Implementation of a collective or individual agreement Check wheter the CLA for you sector obliges you to grant a Corona Bonus. If your sector does not require the granting of a Corona Bonus or i...

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    • 1 follower
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  • Jeremy Schepens created an article,

    How do I change the address of my company?

    Go to your Customer webspace MyEdenred.be, in "My Company", and choose the screen "My structure". Each company is linked to a structure which includes the following: A registered office An invoici...

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    • 1 follower
    • 0 comments
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  • Jeremy Schepens created an article,

    My user can't activate his account

    On the User detail page you can consult the user information detail page: by clicking on “re-send an activation e-mail” button, you will resend an activation e-mail to the user, with the link for a...

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    • 1 follower
    • 0 comments
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  • Jeremy Schepens created an article,

    How can I follow-up on my users

    Access the page “Search Users” Search for a specific user by using on of the following fields: Creation date field: search all users that have been uploaded on the platform on a specific date. La...

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    • 1 follower
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  • Jeremy Schepens created an article,

    What are the most common error messages when uploading/editing informations and what are their solutions?

    Error message Solution Mandatory data missing in the upload file It can be the client number, email or language; Language field not in the right format - Type FR for French - Type NL for ...

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    • 1 follower
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  • Jeremy Schepens created an article,

    How can I add new users?

    Add new users by batch Download the excel template: Do not modify the order of the columns Do not add or suppress column on the file Add the user’s e-mail by respecting the format xxxx@domai...

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    • 1 follower
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  • Jeremy Schepens created an article,

    How can I modify a user?

    You can modify users by batch: download the excel template from the screen “Users”, edit the columns “Language” and “Email address”, all other columns can’t be modified; Save the excel in .xls(x) ...

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    • 1 follower
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