Jeremy Schepens

My online order was interrupted

1. My Order
2. Place my order

Did you interrupt your order before confirming it? In that case, you can find it in ‘my pending orders’ on the home page. You have two choices: Cancel the order, via the ‘trash’ button Continue an...

• Edited June 08, 2022 13:35
• 1 follower
• 0 comments
• -1 votes

View the vouchers ordered for each beneficiary

1. My Order
2. Order follow-up

You can easily view the top-ups that you have ordered for each beneficiary on the employee record. To do so, go to "My company" > "My employees". Then click on the "Action" tab to enter your employ...

• Edited May 30, 2022 11:35
• 1 follower
• 0 comments
• 0 votes

How do I track my orders?

1. My Order
2. Order follow-up

To track your orders, you can find them easily via the "orders"tab > "Most recent orders". You will find the following information there: The order status The top-up date The documents relating to...

• Edited May 30, 2022 11:32
• 1 follower
• 0 comments
• -2 votes

How do I change the address of my company?

1. Changing data
2. My organization's data

Go to your Customer webspace MyEdenred.be, in "My Company", and choose the screen "My structure". Each company is linked to a structure which includes the following: A registered office An invoici...

• Edited May 30, 2022 12:20
• 1 follower
• 0 comments
• -1 votes

How can I submit a Direct Debit request?

1. My financial data
2. Information on my financial data

Please follow the following steps: Complete and sign the SEPA document. Go to this form and Select the reason "Direct Debit". Upload the completed SEPA document as attachment at the bottom of the...

• Edited May 30, 2022 12:07
• 1 follower
• 0 comments
• 0 votes

How to connect multiple web spaces

1. My customer web space www.MyEdenred.be
2. Access to my Customer Web Space

You can easily connect multiple MyEdenred web spaces to one another in order to quickly access them. To do so, log in to one of your Customer Web Spaces and follow these steps: Firstly, go to "My...

• Edited June 09, 2022 12:20
• 1 follower
• 0 comments
• 0 votes

Managing my contact persons

1. Changing data
2. My organization's data

What e-mails do my contacts receive? We distinguish 2 types of contact within your company: The Accounting contact: This is the contact linked to the billing site(s).  The following emails are ...

• Edited May 30, 2022 12:12
• 1 follower
• 0 comments
• -1 votes

Become a Customer for Edenred Sport & Culture

1. My Order
2. Become a Customer

You simply have to follow the steps below via this contact form Choose the profile "Employeur" Check the box "Je veux devenir client pour un nouveau produit" which will open the form for you...

• Edited May 02, 2024 07:50
• 1 follower
• 0 comments
• 0 votes