Jeremy SCHEPENS
Articles
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How can I grant the Corona Bonus to my employees?
Implementation of a collective or individual agreement Check wheter the CLA for you sector obliges you to grant a Corona Bonus. If your sector does not require the granting of a Corona Bonus or i...
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How to connect multiple web spaces
You can easily connect multiple MyEdenred web spaces to one another in order to quickly access them. To do so, log in to one of your Customer Web Spaces and follow these steps: Firstly, go to "My...
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Become a Customer for Ticket Sport & Culture
You simply have to follow the steps below via this contact form Choose the profile "Employeur" Check the box "Je veux devenir client pour un nouveau produit" which will open the form for you...
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My online order was interrupted
Did you interrupt your order before confirming it? In that case, you can find it in ‘my pending orders’ on the home page. You have two choices: Cancel the order, via the ‘trash’ button Continue an...
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How do I change the address of my company?
Go to your Customer webspace MyEdenred.be, in "My Company", and choose the screen "My structure". Each company is linked to a structure which includes the following: A registered office An invoici...
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Managing my contact persons
What e-mails do my contacts receive? We distinguish 2 types of contact within your company: The Accounting contact: This is the contact linked to the billing site(s). The following emails are ...
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How can I submit a Direct Debit request?
Please follow the following steps: Complete and sign the SEPA document. Go to this form and Select the reason "Direct Debit". Upload the completed SEPA document as attachment at the bottom of the...
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View the vouchers ordered for each beneficiary
You can easily view the top-ups that you have ordered for each beneficiary on the employee record. To do so, go to "My company" > "My employees". Then click on the "Action" tab to enter your employ...
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How do I track my orders?
To track your orders, you can find them easily via the "orders"tab > "Most recent orders". You will find the following information there: The order status The top-up date The documents relating to...
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Should you order Edenred cards for Consumption Voucher?
No, cards are ordered automatically in our system. Our system automatically detects if your employees do not yet have an Edenred card and adds the exact number of cards required to your electronic ...