Jeremy SCHEPENS

My online order was interrupted

1. My Order
2. Place my order

Did you interrupt your order before confirming it? In that case, you can find it in ‘my pending orders’ on the home page. You have two choices: Cancel the order, via the ‘trash’ button Continue an...

• Edited June 08, 2022 13:35
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View the vouchers ordered for each beneficiary

1. My Order
2. Order follow-up

You can easily view the top-ups that you have ordered for each beneficiary on the employee record. To do so, go to "My company" > "My employees". Then click on the "Action" tab to enter your employ...

• Edited May 30, 2022 11:35
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How do I track my orders?

1. My Order
2. Order follow-up

To track your orders, you can find them easily via the "orders"tab > "Most recent orders". You will find the following information there: The order status The top-up date The documents relating to...

• Edited May 30, 2022 11:32
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How can I grant the Corona Bonus to my employees?

1. Consumption voucher & Corona Bonus
2. General information

Implementation of a collective or individual agreement Check wheter the CLA for you sector obliges you to grant a Corona Bonus. If your sector does not require the granting of a Corona Bonus or i...

• Edited June 09, 2022 14:19
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How do I change the address of my company?

1. Changing data
2. My organization's data

Go to your Customer webspace MyEdenred.be, in "My Company", and choose the screen "My structure". Each company is linked to a structure which includes the following: A registered office An invoici...

• Edited May 30, 2022 12:20
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My user can't activate his account

1. Ekivita Client space
2. Users Management

On the User detail page you can consult the user information detail page: by clicking on “re-send an activation e-mail” button, you will resend an activation e-mail to the user, with the link for a...

• Edited October 20, 2021 07:54
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How can I follow-up on my users

1. Ekivita Client space
2. Users Management

Access the page “Search Users” Search for a specific user by using on of the following fields: Creation date field: search all users that have been uploaded on the platform on a specific date. La...

• Edited October 20, 2021 09:50
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What are the most common error messages when uploading/editing informations and what are their solutions?

1. Ekivita Client space
2. Users Management

Error message Solution Mandatory data missing in the upload file It can be the client number, email or language; Language field not in the right format - Type FR for French - Type NL for ...

• Edited October 28, 2021 09:29
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How can I add new users?

1. Ekivita Client space
2. Users Management

Add new users by batch Download the excel template: Do not modify the order of the columns Do not add or suppress column on the file Add the user’s e-mail by respecting the format xxxx@domai...

• Edited May 30, 2022 07:09
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How can I modify a user?

1. Ekivita Client space
2. Users Management

You can modify users by batch: download the excel template from the screen “Users”, edit the columns “Language” and “Email address”, all other columns can’t be modified; Save the excel in .xls(x) ...

• Edited October 20, 2021 08:01
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